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These terms and conditions apply to all private transfers booked with Happy Shuttle Paris by private customers and businesses. The Legal Notice and Privacy Policy available on the website form part of these terms. The version in force on the date the booking is confirmed applies.
Bookings can be made online through the website or by email.
A booking becomes binding once Happy Shuttle Paris sends a confirmation.
The Customer must check the information shown in the confirmation. In particular, the Customer must ensure that the date, time, addresses, number of passengers, luggage, child seats and flight or train number are correct.
The confirmed price applies to the private transfer shown in the booking confirmation. It includes all applicable taxes unless stated otherwise.
Payment terms are shown at the time of booking. Any additional request or change made after confirmation may result in a price adjustment.
At the airport, Happy Shuttle Paris tracks flights when a valid flight number is provided. The driver arrives at the pickup time given by the Customer when booking and waits for up to 30 minutes after that time.
If a flight is delayed, Happy Shuttle Paris adjusts the pickup time to the new arrival time at no extra cost. The 30 minute waiting period then starts from this new pickup time.
For a pickup from a hotel, private address or any other address, the driver waits for up to 15 minutes after the scheduled time.
If the Customer is delayed or has difficulty reaching the meeting point, they must contact us as soon as possible by phone or WhatsApp. If we receive no news from the Customer once the waiting time has ended, the transfer may be considered a no show.
Any cancellation request must be sent by email and include the booking number. The date and time when the email is received will apply.
For a cancellation received at least 10 hours before the scheduled pickup time, the amount paid will be refunded after deduction of 8 percent (8%) in processing and cancellation fees.
No refund will be issued for a cancellation received less than 10 hours before pickup, after the driver has left for the meeting point, or if the Customer does not show up.
Changes may be requested subject to availability. A price adjustment may apply.
In the event of a train delay, the Customer must contact us as soon as possible by phone or WhatsApp.
If a flight or train is cancelled, the cancellation terms in section 4 apply. Happy Shuttle Paris may offer to reschedule the transfer, subject to availability and a possible price adjustment.
The vehicle is allocated according to the number of passengers, luggage and options declared when booking. Happy Shuttle Paris may use an equivalent or higher category vehicle if necessary.
The Customer must inform us in advance about any oversized luggage, pushchair, wheelchair, sports equipment or other special item. Items that cannot be transported safely may be refused.
Baby seats and booster seats are provided free of charge on request. The child’s age and weight must be provided when booking.
Pets are accepted with the prior approval of Happy Shuttle Paris and must travel in a suitable carrier or other appropriate equipment.
Happy Shuttle Paris makes every reasonable effort to provide the transfer in the best possible conditions.
Happy Shuttle Paris cannot be held responsible for delays caused by circumstances outside its control, including traffic, accidents involving third parties, road closures, weather conditions, official checks or delays caused by the Customer.
If Happy Shuttle Paris cannot provide a transfer for a reason for which it is responsible, we will offer an alternative solution where possible or refund the amount paid.
Personal belongings remain the responsibility of the Customer unless Happy Shuttle Paris is proven to be at fault.
Private transfers from CDG, Orly and Beauvais airports to Paris, Disneyland Paris and destinations across France. Available 24/7.
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