These general terms and conditions (“Contract”) define the services provided by Happy Shuttle for private transfer services. This Contract applies to both individuals and corporate clients (“Customer”). By confirming a booking, you agree to the terms and conditions outlined in this document. Happy Shuttle may update these terms as necessary, with the version in effect at booking confirmation applying to that specific service.
I. Services Offered
Happy Shuttle, operated by S.Shuttle Transport (founded in 2008), is a licensed private transportation provider by DRE Transport Paris, specializing in private transfer services only. We offer:
Private Shuttle Transfers: Serving destinations between Disneyland Paris®, Paris, Versailles, Fontainebleau, Paris airports, and major Parisian train stations.
Private Car Services: Hourly directed services within Paris or other cities in France.
II. Types of Private Transfers
Happy Shuttle provides several transfer options tailored to group sizes and luggage needs:
Economy Sedan (1–4 passengers): Seats up to 4 passengers with capacity for 3 pieces of luggage. Available vehicles include models like the Renault Talisman, Toyota Prius, or similar.
- Private Minivan (1–8 passengers): Suitable for groups up to 8 passengers with space for 8 pieces of luggage. Models include Renault Trafic, VW Caravelle, Mercedes-Benz Vito, and others.
- Premium Minivan: For a more luxurious experience, the Premium Minivan offers spacious seating for up to 7 passengers and 7 pieces of luggage, typically using Mercedes Classe V or Torrer models.
- Private Minivan x2 (9–12 passengers): Ideal for groups of 9 to 12 passengers, with space for up to 12 pieces of luggage. For this option, you may receive either a combination of one van and one sedan or two vans, depending on availability.
- Private Minivan x2 (13–16 passengers): Designed for larger groups of 13 to 16 passengers, this service includes two vans and accommodates up to 16 pieces of luggage.
III. Reservation Terms
1. Booking Process
Reservations can be made as follows:
Online at https://www.happyshuttle.cab at least 24 hours in advance, with a confirmation email sent upon booking.
By email at contact@happyshuttle.cab.
Important: On the day of transfer, please have your booking confirmation ready to present to the driver. Without this confirmation, the transfer will be considered canceled at the Customer’s expense.
2. Cancellation Policy
More than 3 hours before departure: Full refund, minus PayPal fees.
Less than 3 hours before departure: Non-refundable.
3. Modifications
Changes to your booking can be made free of charge up to 24 hours before departure by contacting us via email or phone. For modifications within 24 hours of the transfer, please reach out by phone or text message.
IV. Transfer Terms
1. Departure and Arrival
Customers must comply with the pickup and drop-off details outlined in the booking confirmation. Be prepared to show your confirmation to the driver before departure.
2. Delays or Cancellations (Flights and Trains)
Delayed Arrivals: We will arrange an alternative transfer within 45 minutes of your scheduled arrival at no extra cost.
Cancellations: In case of flight or train cancellations, Customers may either reschedule their transfer or receive a full refund. Please notify Happy Shuttle of delays or cancellations via phone or text message.
3. Baggage
Private Transfers: While there is no strict limit on the number of bags per person, each vehicle has a maximum luggage capacity.
Economy Sedan: Up to 3 bags
Private Minivan: Up to 8 bags
Private Minivan x2: Up to 12 bags (for groups of 9–12 passengers) or 16 bags (for groups of 13–16 passengers)
The driver reserves the right to refuse extra luggage that exceeds the vehicle’s capacity or safety requirements. Bags must be stored in the designated storage area, not on seats or in the passenger compartment.
4. Animals
Animals are allowed if transported in an appropriate pet carrier and do not pose a safety risk to passengers or the driver.
5. Insurance
All Happy Shuttle drivers are covered by a Professional Civil Liability insurance policy, as well as additional insurance for damages caused during transit. This insurance does not cover loss, theft, or damage to the Customer’s belongings.
6. Infant Car Seats
We provide child car seats upon request, free of charge. Please specify this requirement when booking.
7. Responsibility and Liability
Happy Shuttle: We maintain our vehicles in accordance with regulatory standards and our drivers adhere to French traffic laws. Happy Shuttle is not liable for delays due to traffic, accidents, force majeure (natural events, demonstrations), or delays caused by the Customer. These factors do not entitle the Customer to any financial or commercial compensation.
Customer Responsibility: Customers are responsible for arriving on time for their scheduled transfers, adhering to the transfer terms, and complying with local regulations. Passengers are required to wear seat belts, and smoking, alcohol consumption, and transporting hazardous materials are prohibited. If any passenger’s behavior poses a safety risk, the driver may refuse or terminate the transfer.
8. Pricing
Our prices are listed on our website and include all applicable taxes. The confirmed booking price is final and non-negotiable.
9. Tipping
Tips are entirely optional and at the discretion of the Customer.
10. Governing Law and Jurisdiction
This Contract is governed by French law, and any disputes will be resolved in accordance with French jurisdiction.
